HomeFixesHow to Fix Steam Captcha Not Working or Broken Sign in Problem

How to Fix Steam Captcha Not Working or Broken Sign in Problem



If you are thinking of video games, one of the best places to go is Steam. Thousands of gamers logged in and play different online games on Steam while meeting friends or other players and creating a network of like-minded interests. Steam always makes sure that their platform is only used by real humans. To enforce security and deter spam users and bots, Steam uses a CAPTCHA service during signing in or creating a new account through the gaming app or website.

Unfortunately, there are instances when the Captcha service on Steam is not working or simply broken for some people. Solving a Captcha challenge sees to it that no bots can enter the Steam platform and keep their gamers safe. Not being able to use a Captcha even after entering a correct answer to the challenge will prevent users from logging in to their Steam account or creating a new one.

How to Resolve & Fix Steam Captcha Error: Your response to the CAPTCHA appears to be invalid

If you find yourself looking at a broken or malfunctioning captcha tool on Steam, there are several ways to troubleshoots and fix them. If you are trying to login through the Steam app on Windows 10/11 PC or Mac you will get an error message like this “Your response to the CAPTCHA appears to be invalid. Please re-verify that you’re not a robot below.”

For users trying to make a new Steam account, you might encounter an error message such as this: “There was a problem creating your Steam account, please try again later.”

Screenshot: Windows Dispatch

Whatever the case may be, you can try any of following the methods below one at a time and check if it fixes the Steam captcha issue.

Method #1 – Reload Steam’s Web Page

If you are using the Steam web app, the first thing you can do is hit the reload button on your browser and see if it fixes the problem. You may want to do it twice to check if it returns the captcha to its original state.

Method #2 – Switch to a Different Browser

If reloading the Steam website does not work, try using a different web browser. You can switch to Mozilla Firefox, Microsoft Edge, or Google Chrome.

Method #3 – Clear your Browser Cache

Google Chrome

  • If you are using the Google Chrome browser, click the More tools button.
  • Select Clear Browsing Data.
  • Set the Time Range to All Time.
  • Check the boxes next to Cookies, Cache, and Browsing History.
  • Click the Clear Data button.

Mozilla Firefox

  • For the Firefox browser, click the Firefox button.
  • Go to Preferences.
  • Navigate to Privacy & Security.
  • Click the Clear Data button.
  • Check the boxes next to Cookies and Cache.
  • Click the Clear button.

Microsoft Edge

  • If you use the Microsoft Edge browser, click the three-dotted icon.
  • Go to Settings.
  • Select Privacy & services.
  • Go to Clear browsing data.
  • Click Choose what to clear.
  • Check the boxes next to Cache and Cookies.
  • Click the Clear button.

Method #4 – Turn Off your VPN or Proxy Server

Credit: Dan Nelson/Pixabay

If you are using a VPN or a Proxy server to play on Steam, it may be the reason why your captcha is not working. You may want to disable it first and try again.

Once you figure out that the VPN server you are currently using causes the Steam Captcha error, it is high time that you consider some other premium options. Check out any of these VPN service providers and sign up for a free trial to see if it is a good fit for your needs.

Method #5 – Connect to a Different Network

Your network connection may be causing the captcha problem on Steam. If you have another network where you can connect, try the switch. For instance, if you are using your WiFi connection, you can switch to your mobile data.

Method #6 – Flush the DNS

  • Launch the Command Prompt on your computer.
  • Type the following command: ipconfig /flushdns.
  • Hit Enter.
  • Now, type the next command: netsh winsock reset.
  • Hit Enter.
  • Restart your computer.

Method #7 – Create a New Steam Account on Steam Server

If you cannot sign in to your current Steam account, try creating a new one.

Which of the methods above fixed the CAPTCHA security error on Steam? Were you able to log in to your gaming account successfully? You can tell us more in the comment section below.



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