Hulu subscribers enjoy the benefit of watching their favorite live and on-demand shows and movies. On top of it, they have the option to add on their plans Disney, HBO, Cinemas, SHOWTIME, and STARZ. But, some users reported that they encounter the Hulu Error Code DRMCDM78. It comes with the message,
“Error playing video. We’re having trouble playing this video right now. If this problem persists, try restarting your device.”
The error is specifically experienced by people using Windows, Mac or Linux computers to stream Hulu content and shows. However, viewers using other devices to access Hulu might experience the same error.
Fixing Hulu Error Code DRMCDM78 when Streaming Content
One of the reasons for the Hulu error code DRMCDM78 is the corrupted cached data. There may be temporary files that are causing the issue. Another is due to problems with the Hulu Server. If that is the case, you cannot do anything about it but wait.
Fortunately, there are ways on how you can fix the issue. Check out the solutions below.
Solution #1 – Verify Status of Hulu Servers
As indicated above, it can be a problem with the Hulu servers. You have to confirm first if this is the case. Go to their official social media accounts and see if there are announcements of their server status. You may also check the news on their website. If there is an issue with their server, you can wait for their next announcement that their servers are back in order.
Solution #2 – Clear the Cache
The cache in your device is helpful to help accelerate data recovery. But, a lot of stored data can cause errors.
Clear the Cache Via Browser
Firefox
- Launch the History page.
- Go to Clear Recent History
- Set the Time Range to Everything.
- Check the Cache box option.
- Click Clear Now.
- Restart your browser.
Chrome
- Click the three-dotted icon on the upper right side.
- Select More Tools.
- Go to Clear browsing data.
- Set the Time Range to All Time.
- Check the Cookies and other site data and Cached images and files.
- Click Clear Data.
Safari
- Click the Safari option.
- Go to Preferences.
- Navigate to the Privacy tab.
- Click Manage Website Data.
- Select Remove All.
- Confirm by clicking Remove Now.
Edge
- Click the three horizontal lines icon.
- Go to History.
- Click Clear History.
- Check the Cookies and saved website data and Cached data and files.
- Click Clear.
Clear the Cache Via Android Device
- Launch the Settings menu.
- Go to Apps.
- Look for Hulu.
- Tap Storage.
- Tap Clear Cache.
Clear the Cache Via iOS Device
If you are using an iOS device, you will need to delete the app first. Long press the Hulu app and click the X on the top. Now, go to the App Store and reinstall the app.
Solution #3 – Power Cycle Your Device
- Turn off your device.
- Unplug all devices, including your router and modem.
- Wait for at least 1 minute.
- Plug your router and modem back in.
- After connecting to the Internet, turn off your device.
- Launch Hulu and check if the issue is still there.
Solution #4 – Update Your Browser
You may have missed out on updates for your browser. To download updates, go to the About page of your browser and select Check for Updates.
Solution #5 – Update Your Hulu App
If you are using the Hulu app, update it by going to the Google Play Store or the App Store. Search for Hulu and install available updates.
Was the article helpful? Let us know in the comments below.
