Popular wearables like the Fitbit Sense and Fitbit Charge 5 are made to track users’ fitness objectives and keep tabs on their health. However, facing difficulties with your fitness tracking device not charging or charging slowly can be quite bothersome.
You might see this error message on your tracker screen “Slowly charging – To charge your Fitbit device more quickly, try a different power outlet.”
You can attempt the following potential remedies to solve the issue.
Fixing Fitbit Sense or Fitbit Charge 5 Tracker Battery Charging Slowly or Not Charging at All
Follow each possible solutions below to help you troubleshoot the tracker battery issue and fix slow charging error message on your Fitbit Charge 5 or Fitbit Sense fitness tracking device.
Clean the Charging Pins
Your Fitbit device may not charge properly if there is dirt or debris on the charging connections or pins. To clean the contacts on the watch’s back and the charger’s pins, use a swab and rubbing alcohol. Before trying to charge the gadget once more, be sure that the contacts and pins are totally dry.
Fully Charge the Fitbit Charge 5
The gadget could not turn on if the battery is completely depleted. Before attempting to switch on the device, charge it for at least three hours.
Restart the Device
Your Fitbit may not be charging properly due to a minor system error or software flaw. Restart the gadget to update its memory and operating system. To restart your gadget, press and hold the tracker button on the side.
Update the Fitbit Software
In the Fitbit app, look for any new software that has become available. Open the app, select your photo avatar, select Help & Support from the bottom of the screen, then select Check for Charge 5 update. The performance of the device can be enhanced and issues fixed by updating the software.
Factory Reset the Fitbit
You might need to factory reset your device if none of the aforementioned solutions work to resolve the “Fitbit charging slowly” issue. Back up all of your device’s settings and data before doing so because a factory reset will erase everything on the device. Go to Settings>About>Factory Reset to factory reset your Fitbit.
Turn Off Always-On Display Feature
The Always-On Display setting can be a factor in the slow charging problem if it is enabled. To test if it increases charging time, try turning it off. The display is always on using this option, which can drain the battery more quickly.
Check for Pin Position Defects
Check that the pins are aligned with the port on the back of your device and that they push down, bounce back, and align. The gadget may be unable to charge if the pins are broken or misaligned.
Disconnect and Reconnect the Charging Cable
If a “slowly charging” alert appears on your Fitbit, remove it from the charger, disconnect the cord from its power source, wait a brief moment, reconnect it, and reposition your Fitbit on the charger. This can occasionally speed up charging by resetting the charging process.
Contact Fitbit Support
Should the mentioned solutions not work, contacting Fitbit Support might be the next step. If a replacement cable is required, Fitbit support will send one and assist in troubleshooting the problem.
There you go! There are a number of potential options you can attempt if your Fitbit Sense or Charge 5 is not charging or is charging slowly. Cleaning the charging pins, charging the device completely, restarting it, updating the software, and disabling the Always-On Display function are the first steps to do.
Try resetting the device, inspecting for pin flaws, or detaching and reconnecting the charging cable if none of these methods work. Get more help from Fitbit Support if the problem continues.
